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Privacy Policy

  • This privacy notice for Level Up Sportslytics Pvt. Ltd ("LUS", "we", "us", or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
    • Visit our website at https://levelupsportslytics.com, or any website of ours that links to this privacy notice.
    • Download and use our mobile application (Level Up Cricket), or any other application of ours that links to this privacy notice.
    • Participate in activities at our cricket net facility and other related services provided by us.
    • Engage with us in other related ways, including any sales, marketing, or events.
  • Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@levelupsportslytics.com. This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

Personal Data

  • “Personal data” generally refers to any data, whether accurate or not, about an individual who is identifiable from the provided data or information to which we have or are likely to have access to. This will include data from our records which may be updated from time to time.

  • The personal data that LUS may collect and/or hold of individuals include the following, amongst others:

    • Personal details such as name, age, gender, address;
    • Personal identification details such as NRIC, FIN or similar;
    • Personal contact details such as telephone numbers and email addresses;
    • Photographs and video recordings of individual(s) engaging in cricket or sporting activity.

Purpose of Collecting Personal Data

  • LUS collects personal data for purposes such as those indicated below:

    • To use the recordings for the purposes of sports data analysis and/or developing analytical software and/or of other products and services.
    • Upon request (and when practical to do so), LUS will provide feedback on an individual’s game performance or sporting technique;
    • To inform you of events and activities which we may organise from time to time (such as training invites) and/or of our products and services and special events we think you may be interested in;
    • The dissemination of information and news by way of newsletters, emails and the like; and Management of LUS.
  • All personal data will be used for the purpose for which it was collected. Where we collect personal data for purposes other than those listed above, we would disclose the purpose of such collection to the individual prior to or when collecting such personal data from that individual.

Disclosure of Personal Data

  • LUS may from time to time and in compliance with all applicable laws on data privacy, disclose individual personal data to third party partners whether located in Singapore or elsewhere, in order to carry out the purposes set out above.
  • LUS will not disclose any personal data for direct marketing purposes without the individual’s prior consent.

Consent

  • By providing personal data to LUS, the individual consents to our collection, use and disclosure of his/her personal data in accordance with this policy statement.
  • Any individual who wishes to withdraw his or her consent to any collection, use or disclosure of his or her personal data may do so in person and in writing to us. If any individual withholds his/her consent to the collection, use and disclosure of his/her personal data, LUS may not be able to provide any feedback as to the individual’s performance or sporting technique needs using the data collected on the same.

Security, Protection, Retention and Storage of Personal Data

LUS will take reasonable security measures to safeguard the personal data collected. LUS will only retain the personal data collected for as long as it is required, for the fulfilment of the purposes of LUS, and as allowed by any applicable law to be retained. LUS may transfer, store, process and/or deal with the individual’s personal data outside of Singapore. When LUS does so, it will comply with the Singapore Personal Data Protection Act (2012) and other applicable data protection and privacy laws.

Changes to the Policy

  • LUS may from time to time review and amend this policy statement. The latest version of this policy statement may be found at our website at https://levelupsportslytics.com/privacy-policy. All communications, transactions and dealings with us shall be subject to the latest version of this policy in force at the time.
  • If there are any queries about this policy or feedback regarding the handling of personal data by LUS, please contact us at support@levelupsportslytics.com. We value your feedback.

v1.1 | Last updated on 02-09-2024

Follow FAQs below to know about how we handle your information?

  • 1. What information do we collect ?

    Personal information you disclose to us

    • In Short : We collect personal information that you provide to us.
    • We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

    • Personal Information Provided by You : The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

      • Names
      • Phone numbers
      • Email addresses
      • Usernames
      • Passwords
    • Sensitive Information : We do not process sensitive information.

    • Application Data :If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:

      • Mobile Device Access : We may request access or permission to certain features from your mobile device, including your mobile device's contacts, camera. If you wish to change our access or permissions, you may do so in your device's settings
      • Mobile Device Data : We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information.
      • Push Notifications : We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings.
    • This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.

  • 2. How do we process your information?

    • In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

    • We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

      • To facilitate account creation and authentication and otherwise manage user accounts :We may process your information so you can create and log in to your account, as well as keep your account in working order.
      • To request feedback : We may process your information when necessary to request feedback and to contact you about your use of our Services.
      • To identify usage trends : We may process information about how you use our Services to better understand how they are being used so we can improve them.

  • 3. Do we use cookies and other tracking technologies?

    • We do not use cookies and other tracking technologies to collect and store your information.

  • 4. How long do we keep your information?

    • In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
    • We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.
    • When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

  • 5. How do you keep your information safe?

    • In Short: We aim to protect your personal information through a system of organizational and technical security measures.
    • We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

  • 6. What are your privacy rights?

    • In Short: You may review, change, or terminate your account at any time from mobile application.

    Account Information

    • If you would at any time like to review or change the information in your account or terminate your account, you can do it from mobile application

      Or you can contact us using the contact information provided at Contact us Page

      Or you can terminate/ deactivate/ delete your account here.

    • Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
    • If you have questions or comments about your privacy rights, you may email us at support@levelupsportslytics.com.

  • 7. Controls for Do-Not-Track feature

    • Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

  • 8. How can we contact us about this notice?

    • If you have questions or comments about this notice, you may email us at support@levelupsportslytics.com or contact us by post at:
    • 600 North Bridge road,
      #11-08 Parkview Square,
      Singapore - 188778